Ethiopia goes fully digital: Paper is a History now

Tewolde GebreMariam, GCEO, signing his last paper approval. Now paper in Ethiopian is history.
Tewolde GebreMariam, GCEO, signing his last paper approval. Now paper in Ethiopian is history.

Africa’s largest airline, Ethiopian Airlines Group has achieved one more feather in its cap. Now on, with effect from September 28, 2017, they have removed paper from the entire system. It is a great milestone in the history of aviation business. The Ethiopian airline has become fully digitalized.

Ethiopian’s entire business processes like aircraft maintenance and Flight Operations, Commercial Operations, Finance, HRM, Customer Services, Procurement and supply Chain Management, Online learning, management approvals and authorizations etc.

Tewolde GebreMariam, Group CEO Ethiopian Airlines said “Although we started the digitization project in the last few years, today marks an important milestone in our history as we are removing paper from our entire business processes. Leading in the Digital Revolution and leveraging on the latest advancement in the Information and Communication technology of the global airline industry. Ethiopian will scale up its operational Excellence, Customer intimacy and cost leadership strategies. ICT will enable us to deliver customized global standard customer services as per the preferences of each and every customer.

Ethiopian Executive managements at the paper burning ceremony
Ethiopian Executive managements at the paper burning ceremony

Tewolde GebreMariam further added, “We are living in the fourth industrial Revolution which is fundamentally different from the previous industrial revolutions specially in the speed of change and disruptions and our continued success depends on our strategic response and our abilities to adapt to the velocity, breadth and depth and scale of the quantum changes coming our way. To this effect, we have embedded digitization in our organizational operating system with our valued customers in our mind.”

It may be noted that from the perspective of pursuing environmentally friendly operation, it is worth mentioning that Ethiopian operates the youngest, latest aviation technology and most environmental friendly fleets with less carbon emission to the environment.

Ethiopian Aircraft
Ethiopian Aircraft

About Ethiopian

Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its 70 plus years of operation, it has become one of the continent’s leading carriers. It leads the pan-African passenger and cargo network operating the youngest and most modern fleet to more than 100 international passenger and cargo destinations across five continents.

Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as Airbus A350, Boeing 787, Boeing 777-300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.

Author: Sitaram Mewati

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