Unveiling Aurika Mumbai Skycity: A Symphony of Luxury Art and Seamless Hospitality
In this interview, we have the pleasure of speaking with Harkaran Singh, General Manager of Aurika Mumbai Skycity – Luxury by Lemon Tree Hotels. Aurika is the biggest hotel in India consisting of 669 rooms. The hotel is just a stone throw away from Mumbai International airport and has created buzz in the hospitality industry. Let’s dive into the details and discover what makes Aurika Mumbai Skycity a standout player in the dynamic hospitality landscape. Senior journalist Mewati Sitaram in conversation with Harkaran Singh, General, Aurika Mumbai Skycity
Could you provide some information on the distinctive features and offerings that distinguish Aurika Hotels, Mumbai in the hospitality industry, particularly considering its position as a recent addition to the market?
Aurika Mumbai Skycity – Luxury by Lemon Tree Hotels is positioned as an upper upscale hotel located conveniently opposite the Mumbai International airport Terminal 2. The hotel offers a glimpse into the city’s past with its mid-century modern style, with interiors that are carefully designed to take you back to the 1940s and 50s, showcasing the charm and character of that vintage era. The hotel’s soul lies in its dedication to art, paying homage to the iconic buildings of old Mumbai and the golden era of the film industry. While the hotel maintains an international and universal feel in its spaces, it also incorporates subtle luxury and the distinct Mumbai flavour.
Aurika Mumbai Skycity
Can you elaborate about hotel design?
The design of Aurika is one of the masterpieces created in itself which is showcased in every nook and corner of the hotel. It seamlessly blends elements from different cultures, creating an ambiance that is both inviting and captivating. Embodying the essence of our brand, we believe in going ‘beyond the unusual’, and our elegant design with a distinct Mumbai flavour, unexpected experiences, innovative technology and seamless delivery ensure that our guests can work, play and relax effortlessly.
Can you provide information on dining destinations and venues?
The hotel features Mirasa – the all-day dining restaurant, Ariva – the bar, a Tea Lounge, a specialty restaurant and extensive banquet facilities, including the ballroom and multiple boardrooms. The 669 aesthetically designed rooms and suites are elegantly furnished and feature top-of-the-line facilities and amenities. Recreational facilities include Araya – the spa and salon, a well-equipped fitness center and an inviting swimming pool with a pool bar, Steam rooms and tranquil relaxation area.
Overseeing the extensive hotel inventory of 669 rooms and considerable convention space in India poses a significant challenge. How does Aurika Hotels guarantee a smooth and outstanding guest experience while managing such a substantial scale?
The credit for this goes to the super awesome team at Aurika Mumbai Skycity. The hotel, since its opening has been bestowed with great occupancies and is appropriately positioned amongst the preferred hotels for high end social events and conferences in Mumbai. Our guests are the biggest testimony for the CARE and personalisation by our team which has made Aurika Mumbai Skycity No.1 on Tripadvisor in no time amongst 1400 + hotels in Mumbai. Re-imagining operations basis constant feedback is the key to being amongst the preferred hotels I would say and again credit for this only goes to each and every team member at Aurika.
What role does guest service play in your management style?
Customer service is the backbone of the hospitality industry and one needs to ensure that your team prioritizes it. It is a central aspect of my management style, as I believe that satisfied customers are the foundation of any successful business. As a General Manager, I prioritize creating an environment where employees understand the importance of delivering exceptional guest experiences and feel empowered to do so.
To achieve this, I focus on providing ongoing training and support for my team members, ensuring they have the necessary skills and knowledge to address guests’ needs effectively. Additionally, I encourage open communication channels between staff and management, fostering a culture where feedback from both customers and employees is valued and acted upon. This approach not only helps improve our overall guest service but also contributes to employee satisfaction and retention, ultimately supporting the long-term success of the business.
Editor in Chief : Mewati SItaram
