Nestled conveniently between the PETRONAS Twin Towers and Bukit Bintang, Novotel Kuala Lumpur City Centre offers a prime location complemented by world class luxuries. What truly sets it apart are sustainable initiatives like built-in drinking water filtration systems. Learn more about their commitment to excellence and upcoming developments in our exclusive interview with Ms. Angelia Ku, General Manager of the Hotel.
Q: Can you provide an overview of Novotel Kuala Lumpur City Centre and its key features that set it apart from other hotels in the area?
Novotel Kuala Lumpur City Centre is Situated in the Golden Triangle of Kuala Lumpur. The hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. There are 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.
Q: Key features that set apart from other hotels in the area?
Conveniently situated just behind Pavilion Kuala Lumpur, with a less-than-5-minute stroll to this bustling shopping hub. Additionally, we are within easy walking distance—also about 5 minutes—from the Kuala Lumpur Convention Centre, making us a preferred choice for business travellers visiting Kuala Lumpur.
Q: What inspired the design and concept behind the hotel, and how does it cater to the needs of both business and leisure travelers?
The design and concept is based on inspiration from Novotel’s aspirational principles: Intuitive & Natural Modern. Following Novotel’s design philosophy, it emphasises authenticity, natural elements, and tranquillity. This approach caters to the needs of both business and leisure travellers by providing a welcoming atmosphere that balances functionality with comfort, ensuring a seamless experience for guests regardless of their purpose for staying.
Q: What are some unique amenities or services offered by the hotel that guests frequently appreciate?
One of the unique amenities we offer at our hotel, which guests frequently appreciate, is our sustainability effort focused on reducing plastic waste. We’ve taken a proactive step by integrating 3M drinking water filtration systems into all of our rooms. This initiative allows us to eliminate the need for single-use plastic water bottles, which not only reduces waste but also minimize our environmental impact. Guests can now enjoy unlimited access to clean, filtered drinking water directly from the faucet in their rooms.
Q: Can you share any upcoming developments or initiatives that guests can look forward to at Novotel Kuala Lumpur City Centre?
Guests at Novotel Kuala Lumpur City Centre can anticipate a refreshing upgrade to our fitness centre on Level 3. Scheduled for completion by the end of Quarter 2, this makeover includes the latest fitness equipment, promising an enhanced fitness journey for our guests.
Q: How does the hotel engage with the local community and contribute to the surrounding area?
The hotel actively engages with the local community through annual CSR initiatives. During festive seasons like Ramadan, we distribute Bubur Lambuk (spicy rice porridge – a staple dish consumed during the fasting month) to the local community and organise donation drives for selected NGOs.
Q: Finally, can you highlight any memorable guest experiences or success stories that showcase the hospitality excellence of Novotel Kuala Lumpur City Centre?
One particularly memorable guest experience at Novotel Kuala Lumpur City Centre involved a particular elderly Accor Diamond couple from Singapore with strict dietary restrictions. Despite initial challenges and a less-than-pleasant email enquiry as we were unable to fulfil their request in the beginning but we decided to take the challenge to accommodate their request that is beyond what we can do. My team and I personally ensured most of their dining requests are met according to what they want as well as making sure that their comfort and satisfaction was nothing short of extraordinary throughout their stay. Despite some bittersweet moments, their departure was marked by positive feedback. This exemplifies our commitment to going above and beyond to transform challenging situations into delightful experiences, showcasing Novotel’s dedication to hospitality excellence.
Editor in Chief : Mewati SItaram
