By Mewati Sitaram
Novotel Mumbai International Airport has announced the appointment of Deepika Jatwani as the new Guest Experience Manager. With over 15 years of experience in the hospitality industry, Deepika brings a wealth of expertise to her new role. Prior to joining Novotel, she worked as Guest Experience Manager at The Orchid Hotel Mumbai.
In her new position, Deepika will focus on enhancing customer satisfaction by curating personalized guest experiences. Her leadership skills, combined with a deep understanding of guest expectations, align with Novotel Mumbai’s commitment to providing exceptional service. Her appointment is expected to further strengthen the hotel’s reputation as a top hospitality destination.
Rachita Sood, General Manager at Novotel Mumbai International Airport, expressed enthusiasm about the new appointment, stating, “We are pleased to welcome Deepika to Novotel Mumbai International Airport. Her dedication to elevating guest engagement and her commitment to service excellence will play a pivotal role in enhancing our brand’s hospitality standards.”
Deepika’s career began with IHCL, and she has since worked with renowned hotel brands, including Aamby Valley and The Orchid Hotels, in various leadership roles. She has excelled in each position, gaining valuable insights into the hospitality industry.
Editor in Chief : Mewati SItaram
