By Mewati Sitaram
BLS International, a globally trusted tech-enabled services partner for governments and citizens and a leader in visa processing and consular services, has announced the launch of an AI-powered VoiceBot in Canada. With this, BLS becomes the first in the industry to introduce an AI-driven voice solution for round-the-clock customer support.
Designed to simulate human-like conversations, the VoiceBot will handle a wide range of customer queries, significantly reducing wait times and easing the workload of live agents. From answering frequently asked questions about visas to assisting users with documentation and consular services, this AI innovation enhances operational efficiency while elevating the user experience.
In its initial rollout, the VoiceBot will support English, with Phase 2 expanding capabilities to over 22 additional languages—ensuring a smooth and inclusive multilingual experience across global missions.
This initiative marks a significant step forward in BLS International’s comprehensive digital transformation journey, which is rooted in intelligent automation and a strong focus on customer-first innovation. In the upcoming phases, the company will introduce AI-powered Chatbots and an AI-driven email response system designed to deliver immediate, context-aware support following application submissions or customer inquiries. Further advancing its commitment to service excellence, BLS will also implement a cutting-edge quality management solution aimed at monitoring and evaluating all customer interactions—ensuring consistency, accuracy, and a superior user experience across every touchpoint.
With this pioneering move, BLS International is redefining the future of visa and consular support through AI-powered solutions.
Editor in Chief : Mewati SItaram
