In place: Advanced science-led protocols and service measures
Those who were missing exclusive hospitality of IHG’s Holiday Inn Mumbai International Airport, have reason to cheer. The hotel is reopening from 1st December 2020, with an enhanced experience for its guests, using new, science-led protocols and service measures. They have partnered with industry’s leading experts Cleveland Clinic, Ecolab and Diversey, and the global IHG Clean Promise. The strengthened measures will give guests greater confidence and hotel teams the protection needed.
Sharad K Upadhyay, General Manager Holiday Inn Mumbai International Airport
Sharad K Upadhyay, General Manager Holiday Inn Mumbai International Airport, comments “The team at Holiday Inn Mumbai International Airport look forward to welcoming guests back. Our colleagues have diligently worked throughout the recent months to ensure the health and wellbeing of our guests and colleagues; working closely with global and local public health officials to follow their recommendations and mandates as well complying with the IHG Way of Clean. These additional measures build on our existing best-in-class approach to cleanliness to help our guests feel safe and confident during their time with us.”
It may be noted that IHG has a longstanding commitment to rigorous cleaning procedures. IHG Way of Clean program was developed with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices. Many of these are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and going forward guests can expect to see evolved procedures in every area of the hotel. Each guest entering the hotel has to have a mandatory Aarogya Setu app, wearing of mask and temperature checks, disinfected luggage and maintaining physical distance at all times. At reception, reduced contact at check-in, touch less transactions, front-desk screens, foot-operated sanitizer stations, sanitized key cards, paperless checkout, and contactless payments are introduced.
There are other measures in place that include increased disinfection of all hard surfaces and fixtures, removal of non-essential items, rooms audited for cleanliness, upgraded laundry protocol, mandatory PPE (Personal Protective Equipment) for all colleagues while cleaning of rooms. There would be additional deep cleaning of high-touch surfaces, social distancing, foot markings on the floor and signage are placed at all areas to maintain social distancing, mandatory PPE (Personal Protective Equipment) for all colleagues in public areas
New standards for food & beverage also in place like service approach to buffets, banquets, room service, and catering. There would be E-menus and contactless payments, disposable cutlery & crockery in rooms. At banqueting and events, gathering numbers as per the government guidelines, tables & chairs disinfected during breaks in meetings / events. There would be standard protocol such as strict food handling and services guidelines as per ISO 22000 and as per IHG guidelines. Hand sanitizers would be available throughout the space.
On-property, hotel teams have appointed Clean Champions to continue building the culture of clean. The champions focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.
Editor in Chief : Mewati SItaram
